How do people handle being wrong?
Consider that you're in a bad mood and someone has forgotten or just plain not known that it was the etiquette to do something and you've found out about it. How do you feel about the issue? Do you get really angry with them?
Now consider the person who has done the thing thats wrong. If they didn't know they were meant to do it - or just forgot - then they are going to be sorry because it was not their intention to do you wrong. Now how do you deal with them? Do you disregard their intentions or feelings and just focus on the wrong that has been done? Or do you consider their intentions and put it behind you? And should you put it behind you?
I witnessed an altercation on the tram the other day. The driver had stopped and let people off and then closed the doors prematurley (i assume to keep the temperature of the tram correct or somesuch). After the tram had been sitting for a minute, a person came up and tapped on the door, wanting to come aboard. The tram driver then told the person to wait for the next tram - i assume he thought that the traffic lights were about to change or something. The person waiting outside wasn't happy with this, and tapped more forcefully on the window and started to speak harshly to the tram driver. Now at this point the lights weren't changing, and we were just sitting there with the doors closed waiting. The tram driver - and this is where his pride gets the better of him - restates that the dude should wait for the next tram. Further banter ensues with the tram sitting there not letting him on until the person gets fed up, hits the tram mirror out of place and leaves. This results in the tram driver opening the doors and fixing the mirror at the next stop, wasting more time.
This incident illustrates my point. The tram driver, with good intentions, told the guy to wait for the next tram, thinking that we would be leaving any second and not wanting to delay all the other passengers. The man outside then becomes really angry, not realising that the tram driver was acting in good faith, and starts to abuse/harass the tram driver. We then didn't start moving and the tram driver still didn't let him on, not wanting to admit he was wrong in what he said, and not liking the treatment he didn't expect to get. The situation just escalates from there. But bringing this back to my original point, if the man waiting for the train had of considered the tram drivers intentions - good intentions - instead of just viewing the fact he wasn't getting let on as a personal insult; then the tram driver wouldn't have been forced to take a such a strong position (one position being the one he took, which was wrong and the other backing down in the face of abuse - which is never good) and would have probably let him on once he realised we were going to sit there for awhile.
But then up to what point should you consider the other persons intentions and feelings? Some deeds are so completley wrong that even if the person may geniunly come to regret it and renounce it later, their opinion shouldn't be looked at in the face of their actions.
This issue, then, is like many others where caution should be exercised and thought should be applied. This means that a black and white "if-someone-did-this stance" in the majority of cases is the worse possible option that should be considered.
It could result in the abuse of tram mirrors.